We partner with our clients to develop strategies, plans and programs to support change of all types

Business Transformation Services

We partner with our clients to develop programs that will support all aspects of organisational transformation. From strategy and design through to implementation, we can support at all levels of transformation. All our methods and models have been utilised successfully across multiple organisations, delivering strong and sustainable results.

When undergoing transformation the entire organisation will be impacted in various ways. Our approach ensures that all aspects are understood and managed throughout the transition to the future state. Our work with you may include:

  • Current State Diagnostic
  • Target Operating Models
  • Future State Strategy and Design
  • Business Case Development
  • Change Strategy and Plan
  • Change Management
  • Cultural Change Program
  • Change and Resilience Programs
  • Corporate Governance, Risk and Compliance
  • Prioritisation Models

Client case study for this service

From Complexity to Simplicity creating a totally new customer experience

CLIENT: Banking organisation

BACKGROUND: A major banking organisation had constant frustrations and problems with a core service offering for their customers. The customer experience was fraught with problems including high error rates, long time delays, inaccurate and incomplete documentation. This poor customer experience was also mirrored for the employees who had to manage the end to end component of the service.

SOLUTION: The strategy utilised ensured the ability to understand the multiple organisational processes and drivers that were causing the complexity and quality issues for both the customers and the employees. Innovative design enabled a totally new approach to be developed and delivered to transform the service and offering for customers.

SUCCESSFUL DELIVERY: The approach was utilised as a ‘blueprint’ enabling the organisation to rapidly transform other business models using the same principle. Not only did Customer satisfaction increase markedly, but the change was so transformational that it created a new benchmark in the marketplace.

Client, banking business, Australia

Our people are your partners for delivering real results. Contact us below to find out how we can help your organisation.