Change Management

"Why fit in when you were born to stand out?"

- Dr Seuss

No matter how complex the change and transformation, let us remove the complexities of moving from Current State to the Future State

Working across both Private and Public Sector the team at Gordian have extensive Industry experience to support any form of change and transformation.  

We partner with clients to provide an extensive range of services supporting all aspects of transformation. From planning through to implementation, our experienced consultants will work within your individual requirements to facilitate all levels of transformation. Our methods and models have been utilised successfully, both nationally and internationally to deliver strong and sustainable results.

When undertaking change and transformation we support you to manage all the market and business dimensions to ensure a successful throughout the transition to the future state.

Our Change Management Services

Agile Design & Delivery

Agile Design & Delivery

With the ever-changing market, digitisation of the world and evolving customer demands organisations ar...

Business Efficiency

Business Efficiency

Whether reviewing, designing or re-engineering, we support all facets of business efficiency, we work w...

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Business services

Gordian Business Services can support you to be successful by partnering with you to give access to spe...

Business Transformation

Business Transformation

We partner with our clients to develop programs that will support all forms of transformation. From str...

Change & Project Management

Change & Project Management

Gordian’s market reputation is built on our ability to deliver Projects and Change Management, on time,...

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Learning & Development

We support all elements of organisational development and capability uplift, especially as it relates t...

Project and Change Governance

Project & Change Governance

We partner with our clients to develop programs that will support all forms of change and transformatio...

Client case study

Deteriorating business and culture to high performing business and culture

CLIENT: Large retail business

BACKGROUND: A large retail business had over successive years constantly declining employee engagement results, which was also creating a poor internal culture. This in turn was leading to poor business performance.

SOLUTION: The strategy utilised ensured the ability to understand the multiple organisational drivers that were causing the problem. This enabled a new organisational culture to be established which supported elimination of many of the root causes and established a strong foundation for the business to build upon.

SUCCESSFUL DELIVERY: Within 12 months the trends on all key indicators had changed, and the business and employee performance had totally changed. The business went from the lowest performer to one of their top performers across all key measures.

Client, retail business, Sydney

Client case study

Deteriorating Business Results to Outstanding Performance and Business Best Practice

CLIENT: Corporate bank

BACKGROUND: A large corporate bank was suffering from deteriorating business results which included declining market share, reducing revenue, increasing costs and high turnover.

SOLUTION: The strategy utilised ensured the ability to understand the multiple organisational drivers that were causing the problem. This enabled a new organisational operating model to be put in place to eliminate the problems and create a sustainable solution.

SUCCESSFUL DELIVERY: Within 6 months the trends on all key indicators had changed, and the performance was so strong that the model became ‘best practice’ and was deployed globally across the business.

Client, corporate bank, Australia

Client case study

From Complexity to Simplicity creating a totally new customer experience

CLIENT: Banking organisation

BACKGROUND: A major banking organisation had constant frustrations and problems with a core service offering for their customers. The customer experience was fraught with problems including high error rates, long time delays, inaccurate and incomplete documentation. This poor customer experience was also mirrored for the employees who had to manage the end to end component of the service.

SOLUTION: The strategy utilised ensured the ability to understand the multiple organisational processes and drivers that were causing the complexity and quality issues for both the customers and the employees. Innovative design enabled a totally new approach to be developed and delivered to transform the service and offering for customers.

SUCCESSFUL DELIVERY: The approach was utilised as a ‘blueprint’ enabling the organisation to rapidly transform other business models using the same principle. Not only did Customer satisfaction increase markedly, but the change was so transformational that it created a new benchmark in the marketplace.

Client, banking business, Australia

Our people are your partners for delivering real results. Contact us below to find out how we can help your organisation.