Anthony Micomonaco

Anthony is a senior leader with broad experiences that range from strategic enablement, organisational design, operational management and change and project delivery.

Anthony’s passion is with enterprise knowledge management and the enablement of customer, staff and company through the effective design, management and delivery of information, integrated service request management and data insights to deliver a better user experience and automation opportunities.

His experience includes:

• Project and Change Management
• Process Improvement and Automation
• People Leadership
• Service Delivery & Operations Management
• Technology Service Management

Anthony’s achievements include:

• Obtaining a quality shift in process execution through the use of human centred design
• Configuring and maintaining capabilities that support and enhance the business strategy
• Managing end-to-end delivery of related services to the enterprise
• Delivery of both a service model and business capability to enable a multi-channel / digitised information improving product lifecycle management
• Effectively leading large teams, ensuring the technical quality and appropriateness of solutions delivered by the team, meet both organisational & contractual service objectives.

Anthony has worked across a number of industries including Insurance, Finance and IT.

Anthony’s qualifications include:

• AIM Education and Training – Diploma in Project Management
• New Horizons Melbourne – Cert IV, Training and Assessment